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Emotional Intelligence (EI) and its role in veterinary practices

Olivia Oginska, Vet Gone Real

Synopsis

In the post-pandemic world of veterinary medicine, the new topic has emerged and found its place in the spotlight of attention: the workplace culture and its impact on the team’s psychological safety. Studies clearly show that healthy organisational culture positively correlates with employee commitment, job satisfaction, retention and wellbeing (Habib et al., 2014; Wright & Davis, 2001; Wright & Bonett, 2002).

Across the literature, workplace culture has been defined in numerous ways and it is not easy to synthesise many different perspectives, but most experts agree that culture signifies features of institutional life which are shared by the members of the team, and that includes their cognitive beliefs, assumptions, attitudes and behaviours (Braithwaite et al., 2017). The work of scholars in the field of psychology has shown that all those elements are heavily impacted by our emotions.

The great news is that both positive and negative behaviours that shape the workplace culture can be regulated with the use of emotional intelligence (EQ), which was defined as “an ability to recognise, understand and manage our own emotions and; recognise, understand and influence the emotions of others” (Goleman, 2005). Having high EQ means being aware that emotions can drive our behaviour and impact people, learning how to manage those emotions – both our own and others – and building healthy interpersonal relationships. In other words, high EQ means being “human-savvy”. Emotional intelligence has been shown positively correlated with increased job performance, better health and wellbeing (Keefer, Parker, & Saklofske, 2018). Leaders with high EQ show higher integrity and win team’s trust, and they also gain the ability to self-regulate, self-motivate and improve interpersonal relationships (Nguyen et al., 2020).

Here comes even better news – the multilevel meta-analysis from 2017 showed that EQ can be enhanced through training (Hodzic et al., 2017). Emotional intelligence can be expanded at any point of life, regardless of one’s age, education and industry. How to investigate and utilise the science of emotional intelligence in veterinary workplaces?

Learning Outcomes

  1. Watch the webinars that explain in depth the topics of workplace culture, psychological safety
    and emotional intelligence
  2. Decide whether you would like to support your team via building the culture of resilience
  3. Visit website https://behumansavvy.com/ where you can find multiple ways to:
    – analyse the current culture of your workplace, as well as leaders’ EQ
    – provide highly tailored mental wellbeing and EQ support to your team via group workshops
    – empower veterinary leaders via EQ training

Session run time: 30minutes

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